Shipping & Returns

 

 

Shipping Domestic

All orders received before 12.00pm will be shipped out the same day, any orders received after then will be shipped the following day. If your order is placed after 2.00pm on a Friday, or over the weekend, your item will be shipped on the following Monday. For the UK expect shipping of 2-3 working days. Shipping to Europe please expect 5-7 working days. International shipping please expect 7-10 working days.

If you would like clarification on shipping prices or times please contact us on info@crosscashmere.com.  International customers may be charged taxes and duties by the customs of your country. This is outside of our control and we are unable to give you an estimate. Please do not hesitate to contact us if you have not received your order within the allocated time or you have any other questions.

Shipping International

We offer delivery to a wide range of international destinations. Please note that local import duties may be payable on receipt. International delivery times vary depending on destination – for more information email us on info@crosscashmere.com

Returns

If you are in anyway unsatisfied with your purchase you can return your item for an exchange or a full refund within 14 days. If you are seeking an exchange please email us on info@crosscashmere.com. If we are out of stock in that style you can always exchange for another style. Please return unwanted goods or goods for exchange to:

Cross Cashmere

27 Regent Terrace

Edinburgh 

EH7 5BS

You must use a tracked delivery service to ensure easy confirmation of receipt. Refunds will be credited to your account within 10 working days of receipt.